Online Bookings:

Please note that you will receive a booking confirmation email within 24 hours of your booking being confirmed. Please bring a printed or electronic copy of your confirmation with you to present to our staff upon arrival at our attractions.

Please contact us if you have not received your voucher within 24 hours of your purchase.

Cancellation Policy for all Activities and Combos:

The relevant office must be notified 24 hours in advance of any cancellation. If notification is not provided a 25% cancellation fee will be charged to the customer or booking agent. Any customer who does not show on the day without informing the office will be charged a 100% cancellation fee

For Tram (including Tram combos), Tramway Restaurant, Caterpillar and Grand Tour cancellations, please contact our Tram Shop on 03 366 7830 or at office@christchurchattractions.nz

For Gondola (including Gondola combos) cancellations, please contact the Gondola on 03 384 0310 or at reception@gondola.co.nz

For Punting (including Punting combos) cancellations, please contact Punting on the Avon on 03 366 0337 or at info@punting.co.nz

For Hanmer Springs activities cancellations, please contact Hanmer Springs Attractions on 0800 661 538 or 03 315 7046 or at info@thrillseekers.co.nz

Christchurch Tram:

Child age: 5-15 years (maximum three children free per paying adult).
Infant age: under 5 years.
Children and infants must be accompanied by an adult at all times, with a maximum of five children or infants to be supervised at one time by one adult for safety reasons.

Please note that any Tram purchases or combo purchases including the Tram will show on customers’ statements as being made to Christchurch Tramway Limited.

Tramway Restaurant:

The Tramway Restaurant departs from Tram Stop No. 1 in Cathedral Junction at 7.00pm.
Please arrive by 6.50pm to check in with our wait staff. If you arrive after this time we cannot guarantee that the Tram will be able to wait for you.
Not suitable for children under 10 years of age. Please note that our standard menu and pricing apply for any children booked on board, and children must be accompanied by an adult for safety reasons.

Please note that any Tramway Restaurant purchases will show on customers’ statements as being made to Christchurch Tramway Limited.

Gondola:

Child age: 5-15 years.
Infant age: under 5 years.
Family ticket is valid for two adults and up to three children.
Children and infants must be accompanied by an adult at all times for safety reasons.

Please note that any Gondola purchases or combo purchases including the Gondola (and excluding the Tram) will show on customers’ statements as being made to Christchurch Gondola Limited.

Punting on the Avon:

Child age: 5-15 years.
Infant age: under 5 years.
Family ticket is valid for two adults and up to three children.
Children and infants must be accompanied by an adult at all times for safety reasons.
It is highly recommended that customers make a reservation for this activity.

Please note that any Punting purchases or combo purchases including Punting (and excluding the Tram and Gondola) will show on customers’ statements as being made to Punting on the Avon Limited.

Caterpillar Gardens Tour:

Child age: 5-15 years.
Infant age: under 5 years.
Senior age: over 60 years.
Family ticket is valid for two adults and up to three children.
Children and infants must be accompanied by an adult at all times for safety reasons.

Please note that any Caterpillar Gardens Tour purchases will show on customers’ statements as being made to Caterpillar Gardens Tour.

Tram/Gondola/Punting/Caterpillar Combos:

Child age: 5-15 years.
Infant age: under 5 years.
Family ticket is valid for two adults and up to three children.
Children and infants must be accompanied by an adult at all times for safety reasons.
Guests do not need to visit all attractions included in their ticket in the same day. Attractions can be visited over multiple days if guests wish.
It is highly recommended that customers make a reservation for Punting on the Avon if included in their ticket.

Grand Tour:

Child age: 5-15 years.
Infant age: under 5 years.
Children and infants must be accompanied by an adult at all times for safety reasons.
The tour departs from outside the Canterbury Museum at 10.00am, with pre-arranged pick up from selected accommodation providers from 9:00am.
The tour concludes at the Canterbury Museum at approximately 3:00pm when customers will be issued a Tram ticket to use for the rest of the day. Please note the tour does not include drop-off at accommodation providers.

Please note that any Grand Tour purchases will show on customers’ statements as being made to Grand Tour.

Hanmer Springs Attractions:

Please note that any Hanmer Springs Attractions purchases or combo purchases including any of the seven activities below will show on customers’ statements as being made to Thrillseekers Adventures Limited.

Jetboat:

Minimum numbers: 2 full paying adults or 1 adult & 2 children.
Maximum numbers: 17 per boat, 3 boats.
Minimum age: 3 years.
Child age: 13 and under.
Children must be accompanied by an adult.
Equipment provided: life jacket and spray proof jacket.
Customer should bring: warm coat, sunglasses, hats and gloves in winter.
Boats will not operate when the river is in flood.
Customers must fit safety equipment in order to participate.
Customers must sign a waiver form. Adults to sign on children’s behalf.

Bungy Jumping:

Minimum age: 12 years.
Minimum weight: 35kgs.
Children must be accompanied by an adult.
Customers must sign a waiver form. Adults to sign on children’s behalf.
Customers must fit safety equipment in order to participate.
Customers must remove everything from their pockets.

Rafting:

Minimum numbers: 2 people.
Maximum numbers: 9 per raft, 3 rafts.
Minimum age: 6 years.
Child age: 13 and under.
Children must be accompanied by an adult.
Equipment provided: wet suit, wet boots, helmet, life jacket, qualified guide.
Customers need: swimwear, towel and sunscreen.
Customers must fit safety equipment in order to participate.
Customers must sign a waiver form. Adults to sign on children’s behalf.

Quad Bikes:

Minimum numbers: 1 person.
Maximum numbers: 7 per guide, 18 quad bikes available.
Minimum age: 12 years riding solo, 6 years as a passenger with an adult (on twin-seater bike).
Child age: 13 and under.
Children must be accompanied by an adult.
Equipment provided: overalls, gumboots and helmet.
Customers should be prepared to get wet.
Customers must fit safety equipment in order to participate.
Customers must sign a waiver form. Adults to sign on children’s behalf.
Thrillseekers reserves the right to change children from junior bikes to twin seaters to share with an adult.

Canoes:

Minimum numbers: 2 people.
Maximum numbers: 3 per canoe, 9 canoes.
Minimum age: 6 years.
Child age: 13 and under.
Children must be accompanied by an adult.
Equipment provided: wet suit, wet boots, helmet, life jacket, qualified guide.
Customers need: swimwear, towel and sunscreen, and to have a reasonable standard of fitness (grade 2 river).
Customers must fit safety equipment in order to participate.
Customers must sign a waiver form. Adults to sign on children’s behalf.

Paintball:

Minimum numbers: 2 people.
Maximum numbers: 25 people.
Minimum age: 10 years.
Children must be accompanied by an adult.
Equipment provided: overalls, face-masks, paintball gun, qualified guide.
Customers must fit safety equipment in order to participate.
Customers must sign a waiver form. Adults to sign on children’s behalf.

Claybird shooting:

Minimum numbers: 1 person (no maximum).
Minimum age: 16 years.
Equipment provided: shotgun, ammunition, clay-thrower, earmuffs, safety glasses, qualified guide.
Customers must fit safety equipment in order to participate.
Customers must sign a waiver form.

 

Christchurch Attractions is proudly locally-owned and operated by The Wood Scenic Line Limited.